Refund policy

Last updated: 24 August 2026

Please read this before you order. Ours is a tight returns policy, and we would rather be upfront about it now than surprise you later.

We do not accept change of mind returns

We are a small studio and every piece is stocked in small numbers. We cannot take a piece back because you changed your mind, because the fit was not what you pictured, or because you would prefer a different size or colour.

So please check the size guide before you order. If you are unsure, message us first. We answer sizing questions honestly, including when the answer is that a particular piece will not work for you. We would far rather spend five minutes on that than turn down a return afterwards.

What we do take back

We arrange a return in three cases only:

• The piece is defective. Loose stitching, a tear, or a fault in the fabric that we missed.
• The colour is different from what your order says.
• A different piece has been sent from the one you ordered.

The condition it has to be in

The piece must be unworn and unwashed, with its tags still attached and in its original packing. A piece that has been worn even once cannot be returned, whatever the reason.

What is not a defect

Some variation is normal in real cloth, and none of it counts as a fault:

• A small colour difference between your screen and the fabric in your hands. Screens and dye lots never match exactly.
• Shifts in the placement of a motif on block prints, hand work and textured weaves.
• A difference of roughly half an inch either way from the size chart.
• Normal wear, or damage from a hot wash or a harsh dry clean on a delicate piece.

How to raise it

Email support@morpaankh.in within 7 days of your order being delivered, and tell us:

1. Your order number, at the top of your confirmation email.
2. One line on what is wrong.
3. Two photos: one of the whole piece, one close up on the problem.

We answer our own emails, usually the same working day. Anything raised after the 7 days are up cannot be accepted.

Who arranges the return, and who pays

The return is arranged by you, and the return shipping is paid by you. Please pack the piece safely and send it to the address in our footer, and keep the tracking number so we can both follow it.

If you would rather not deal with a courier, tell us and we will book a pickup from your door. In that case the return shipping is simply deducted from your refund and the balance comes to you. There is no separate bill to settle.

Near us in Surat? Drop the piece at our address and skip the courier altogether. Send a quick email first so somebody is there to receive it. Drop it off yourself and there is nothing to pay and nothing to deduct.

Your refund

Once your piece reaches us and we have checked it, your refund is initiated within 1 to 2 working days.

• Paid online, in full: the refund goes back to your original payment method.
• Cash on Delivery, or part payment: the refund is issued as store credit. There is no online payment for us to reverse on these orders, so credit is how we settle it.

Store credit lands within a day, never expires, and can be used across as many orders as you like. If we booked the return pickup for you, the shipping cost comes off first and you get the balance.

Would you rather have a replacement?

Where we still have the correct piece in stock, we can send a replacement instead of a refund. Just tell us which you would prefer when you write in, and we will hold it for you while the return travels back.

Sending the replacement out to you is free. We do not charge you delivery on it. Only the return leg, getting the first piece back to us, is on you, exactly as set out above.

A quick summary

• Change of mind, fit or size: not accepted.
• Defective, wrong colour, or wrong piece: accepted within 7 days, unworn and unwashed, tags on.
• Return shipping to us: paid by you, or deducted from your refund if we book the pickup.
• Replacement shipping out to you: free.
• Refund: 1 to 2 working days after we receive and check the piece. Original payment method on prepaid orders, store credit on COD and part payment orders.
• Surat drop off: free, nothing deducted.

Still stuck?

If your case is not covered here, email support@morpaankh.in with your order number. A real person will get back to you, usually within a working day.