Terms of service

Last updated: 24 August 2026

This page sets out the rules for shopping at morpaankh.in. We have written it the way we would explain it to you across a counter, so it should read easily. If a line still trips you up, email us and we will talk it through.

When you browse this site, create an account, or place an order, you are agreeing to what follows. Please read it alongside our Shipping policy, our Returns and Refunds policy, and our Privacy policy. Together those four pages make up the full agreement between you and us.

1. Who you are buying from

Morpaankh is the trading name of Morpaankh Collection, a proprietorship registered in Gujarat, India.

  • GSTIN: 24CAOPG7375L1Z4
  • Registered address: B-36 Dangigev Society, near Nalanda School, Punagam, Surat, Gujarat 395010, India
  • Email: support@morpaankh.in
  • WhatsApp: the "Message us" link in our footer

We are a small studio. There is no call centre here. The same people who choose the fabric answer your emails, usually within one working day.

2. Who can buy

You need to be 18 or older, and able to enter a contract under Indian law, to place an order. If you are under 18, please shop with a parent or guardian, on their account and their payment method.

We sell to customers across India for personal use. We are happy to talk about bulk or wholesale orders, but those are not covered by these terms. Write to us and we will set out separate terms for that.

We may decline or restrict orders that look like they are for resale, or that show a pattern we cannot support, and we will tell you why if we do.

3. Your account

You can shop as a guest or create an account. If you make one, keep your login to yourself. Anything ordered from your account counts as ordered by you, so please do not share the details.

Tell us at once if you think somebody else has got into your account. Locked out and cannot get back in? Email us and we will help you sort it.

Keep your email address and phone number current on your account. Those are the two places every order update goes.

4. Our pieces, and how they look in real life

Every photograph on this site is of the actual product, shot by us, and not a stock image or a rendered mock up. We do not use AI to invent a garment that does not exist, and we do not stage a fabric to look richer than it is.

That said, a little variation is normal and honest:

  • Colour. Fabric is dyed in batches, and no two screens show a colour the same way. A shade may sit slightly lighter or deeper in your hands than on your phone.
  • Weave and print. On block prints, hand work, and textured weaves, the placement of a motif shifts a little from piece to piece. That is the nature of the cloth, not a defect.
  • Measurement. Stitched garments can vary by roughly half an inch either way from the size chart.

None of the above counts as a fault, and none of it is grounds for a return. Please read this section before you order. If you are unsure about a shade or a fit, message us first. We would far rather answer a question than turn down a return.

5. Sizing

Our size guide sits on the Fabric Guide page and on each product page. Measurements there are of the garment, not the body, unless we say otherwise.

Because we do not accept returns on fit or size, sizing is worth a minute of your time before you order. If you are between sizes, or not sure how a cut will sit, ask us. Send your measurements and we will tell you honestly which size we would send, including when the answer is that this particular piece will not work for you.

6. Prices, GST and what you actually pay

  • All prices are in Indian Rupees and include GST at the applicable rate.
  • What you see at checkout is what you pay. Nothing is added quietly along the way.
  • A GST invoice goes out with every order.
  • Prices can change at any time, and an offer can end. The price that applies to your order is the one shown at the moment you place it.
  • If a price on the site is clearly wrong, for example a decimal in the wrong place, we may cancel the order and refund you in full rather than honour the error. We will always write and explain.

7. Paying for your order

Payment is handled at checkout by Shopify and the gateway you choose. We never see or store your card number, UPI PIN, or bank login.

You can pay by:

  • UPI, debit card, credit card, or net banking. Delivery is free at any order value.
  • Part payment, where offered. You pay a portion online and the balance on delivery. Delivery is free on these orders too.
  • Cash on Delivery, available across India. A flat delivery charge of ₹50 applies and is shown at checkout before you confirm.

If a payment will not go through, that decision comes from your bank or the gateway, not from us. Try another method, or write to us and we will help.

If money leaves your account but the order does not appear, do not pay again. Send us the transaction reference. Failed payments are normally returned by the gateway within 5 to 7 working days, and we will chase it with you.

8. Cash on Delivery, and what we ask in return

Cash on Delivery carries a flat ₹50 delivery charge, and it costs us real money whether or not the parcel is accepted. So we ask for a little care here.

  • Please keep the exact amount ready, and keep your phone reachable on the delivery day.
  • If you no longer want the order, tell us before it ships. Cancelling is free and takes one email.
  • If a COD parcel is refused at the door or goes undelivered after repeated attempts, we may ask for prepayment on your future orders. We will always write to you first, and this is never automatic.

Note that refunds on COD and part payment orders are issued as store credit rather than cash. Section 14 explains why.

9. Placing an order, and when it becomes a contract

Placing an order is you making an offer to buy. We accept that offer when your confirmation email goes out, and that is the point a contract exists between us.

We may decline an order, and refund you in full within a day, if:

  • the piece has just sold out in the moment between your cart and our shelf;
  • a price or a listing detail is clearly wrong;
  • the payment or the order looks fraudulent;
  • we cannot deliver to your pin code;
  • the order appears to be for resale, or breaks the terms of an offer.

We work to keep our stock counts honest, but a genuine sell out does happen now and then. If it happens to your order, you hear from us the same day with the reason, not a silent cancellation.

10. Changing or cancelling your order

Once an order is placed we start packing quickly, so tell us fast if something needs to change.

  • Before dispatch: email us with your order number and we will cancel or amend it, no charge, and refund you in full.
  • After dispatch: we cannot recall a parcel in transit, and we cannot take it back afterwards for change of mind. Please read section 14 before you order.
  • Address changes are only possible before dispatch. Once a label is printed the courier reads that label.

11. Shipping and delivery

The full detail lives on our Shipping page. In short:

  • Free delivery on every prepaid or part paid order, anywhere in India, at any order value.
  • Cash on Delivery carries a flat ₹50 delivery charge, shown at checkout.
  • We pack and dispatch within 1 to 2 business days.
  • Most orders reach you within 3 to 7 business days depending on your location.
  • A tracking link comes to you by email and SMS the moment your order is on its way.

These are the timelines we work to, honestly and in good faith, but they are estimates rather than guarantees. Once a parcel is with the courier, its movement is in their hands. Weather, strikes, festival rush and local restrictions can all add a day or two. We track every delayed parcel ourselves and keep you posted rather than waiting for you to ask.

Risk in the goods passes to you on delivery. Title passes once we have received payment in full.

12. Your address, and parcels that come back

Please double check your address, pin code and phone number at checkout. Most delivery trouble starts with a digit.

If a parcel returns to us because the address was incomplete, nobody was reachable, or delivery was refused, we will contact you to arrange re-shipping. On a prepaid order we will either resend it or refund it, as you prefer. On a repeatedly refused COD order, re-shipping may carry the courier cost.

13. Local pickup in Surat

Based in Surat? Choose pickup at checkout and collect your order from us at the address above. We will message you once it is ready. Send a quick note before you come so somebody is there to hand it over.

14. Returns and refunds

Our Returns and Refunds policy is the full and binding version. Please read it before you order, because ours is a tight policy and we would rather be upfront than surprise you later. The short form:

We do not accept change of mind returns. We cannot take a piece back because the fit was not what you pictured, or because you would prefer a different size or colour. We are a small studio and every piece is stocked in small numbers.

We arrange a return in three cases only:

  • the piece is defective, for example loose stitching, a tear, or a fault in the fabric;
  • the colour is different from what your order says;
  • a different piece has been sent from the one you ordered.

The piece must be unworn and unwashed, with tags attached and in its original packing. A piece that has been worn even once cannot be returned.

Raise it within 7 days of delivery by emailing support@morpaankh.in with your order number, one line on what is wrong, and a photo or two.

The return is arranged by you, and the return shipping is paid by you. If you would rather not deal with a courier, tell us and we will book a pickup from your door. The return shipping is then simply deducted from your refund and the balance comes to you, so there is no separate bill to settle. Near us in Surat? Drop the piece at our address instead and there is nothing to pay and nothing to deduct.

Your refund is initiated within 1 to 2 working days of the piece reaching us and being checked. On a prepaid order it goes back to your original payment method. On a Cash on Delivery or part payment order it is issued as store credit, because there is no online payment to reverse.

If you would rather have a replacement, and we still have the correct piece in stock, we will send one instead of a refund. Sending the replacement out to you is free. Only the return leg is on you.

Normal colour, weave and measurement variation, as described in section 4, is not a defect and is not covered.

15. Offers, coupons and store credit

  • Discount codes are for personal use, cannot be exchanged for cash, and cannot be applied after an order is placed.
  • Unless we say so, codes do not stack with one another.
  • Every offer runs on stated stock and for a stated time. When it ends, it ends.
  • If an order is refunded, any discount is refunded proportionally, not at full value.
  • Store credit never expires and can be used across as many orders as you like. It is not transferable and cannot be withdrawn as cash.
  • We may cancel a code, and the orders placed with it, if it is shared publicly or used in a way it was not meant for.

16. Reviews, photos and anything you send us

We love seeing our pieces worn. If you send us a photo, a review, or a video, or tag us publicly, you are giving us permission to reshare it on our website, our social channels and our advertising, with credit where we can give it.

You keep ownership of your content. You are confirming it is yours to share, that anyone in the picture is fine with it, and that it does not infringe anyone else's rights. Ask us to stop using something and we will take it down.

Please keep reviews honest and civil. We do not delete a review for being critical. We do remove anything abusive, false, or written to promote another business.

17. The words and images on this site

The writing, photographs, logo, product names, design and layout on morpaankh.in belong to Morpaankh Collection, or to people who have licensed them to us. Browse and share links all you like.

Please do not lift our copy, our photographs or our product names for another shop, a marketplace listing, or an advertisement. If you would like to feature something for press or a collaboration, ask us first. We usually say yes.

18. Using the site properly

Use the site lawfully. Please do not attempt to break into it, scrape it in bulk, overload it, place fraudulent or automated orders, or upload anything harmful. We may suspend access, and cancel orders, where we see this.

We keep the site running as well as we can, but we cannot promise it will never be down. We may change, pause or withdraw any part of it, including any product, at any time.

19. Links and services from others

This site relies on services run by other companies, including Shopify, our payment gateways, our courier partners, and analytics and advertising tools. Where we link out to another website, we do not control it and we are not responsible for what is on it. Their terms and privacy policies apply once you leave us.

20. Your privacy

How we collect, use and protect your personal information is set out in full in our Privacy policy. In short: we collect only what we need to serve you, we never sell your personal information, and payment details are handled by the gateway rather than stored by us.

21. Messages from us

When you order, we will send you transactional messages by email, SMS and WhatsApp: confirmation, dispatch, tracking, delivery and anything to do with a return. These are part of the service and cannot be switched off while an order is live.

Marketing is separate and only goes to people who opt in. Every marketing email has an unsubscribe link, and you can reply STOP to marketing messages or just tell us. We will act on it the same day.

22. Things outside our hands

Neither of us is responsible for a failure caused by something genuinely outside our control. That includes natural events and extreme weather, floods, strikes, courier failures, civil disruption, government or local restrictions, power or internet outages, and payment gateway downtime.

If such an event affects your order, we will tell you, and you can choose to wait or take a full refund.

23. What we are responsible for

We stand behind everything we send, and nothing here takes away the rights you have under the Consumer Protection Act, 2019 or any other Indian law that cannot be signed away.

Within those limits: our total liability for any order is capped at the amount you paid for that order. We are not liable for indirect or consequential loss, such as lost profit, lost opportunity, or an occasion missed because a courier ran late. We are also not liable for damage caused by how a piece is washed or handled after it reaches you.

24. Complaints, and how to reach a person

If something has gone wrong, tell us plainly and we will fix what we can. Email support@morpaankh.in with your order number. A real person reads every message and usually replies within one working day.

If your complaint is not resolved to your satisfaction, you can escalate it to our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020:

  • Grievance Officer, Morpaankh Collection
  • B-36 Dangigev Society, near Nalanda School, Punagam, Surat, Gujarat 395010
  • support@morpaankh.in

We acknowledge every grievance within 48 hours and work to close it within one month of receiving it.

25. The law that applies

These terms are governed by the laws of India. If a disagreement comes up that we cannot settle by talking, it belongs to the courts at Surat, Gujarat.

26. Odds and ends

  • If any part of these terms turns out to be unenforceable, the rest still stands.
  • If we do not enforce something straight away, we have not given up the right to enforce it later.
  • These terms, together with our Shipping, Returns and Refunds, and Privacy policies, are the whole agreement between us on this subject.
  • You cannot transfer your rights under these terms to somebody else without our agreement.

27. Updates to these terms

We will freshen these terms now and then, as the business changes or the law does. The current version always lives on this page, with the date at the top. Using the site after a change means the updated version applies to your next order. The version in force for an order you have already placed is the one that was live at the time.

28. Reach us

Anything unclear, or something you want to flag?

  • Email support@morpaankh.in
  • WhatsApp us through the "Message us" link in the footer
  • Write to us at B-36 Dangigev Society, near Nalanda School, Punagam, Surat, Gujarat 395010

A real person reads every message, and usually replies within a working day.